Legal

Refund & Cancellation Policy

Last updated: June 2026

1. Order Cancellation

You can cancel your order free of charge any time before dispatch by calling or WhatsApping us at +91 99234 90980 with your order number. If payment was already made, a full refund is initiated immediately. Once an order is dispatched, it cannot be cancelled — the return policy below applies instead.

2. Returns — When Accepted

We accept returns within 48 hours of delivery if the device is not as described — for example, a different model, different specifications, or a hardware fault present on arrival. Please record an unboxing video; it makes claim verification instant. To start a return, WhatsApp us at +91 99234 90980 with your invoice number, issue description, and the unboxing video.

3. Returns — When Not Accepted

As certified pre-owned devices are individually tested and honestly graded, we do not accept returns for: change of mind, minor cosmetic wear consistent with the stated grade, software or compatibility preferences, or physical/liquid damage after delivery. Warranty support (repair or replacement) continues to apply for hardware defects during the warranty period.

4. Refund Process & Timelines

Once a return is approved and the device is received back and verified (1–2 working days), your refund is initiated to the original payment method via Razorpay. Refunds typically reflect in 5–7 working days depending on your bank. For cash purchases, refunds are made by UPI or bank transfer. Return shipping for approved not-as-described claims is arranged and paid by us.

5. Replacements

In most cases we first offer a replacement of the same model, or an equivalent/upgraded model with price adjustment — usually faster than a refund. The choice between replacement and refund for eligible claims is yours.

6. Warranty Claims (Not Returns)

Hardware issues that appear after 48 hours but within your warranty period are handled under warranty — free repair or replacement of the faulty part/unit. Contact us with your invoice number and we'll guide you. Devices can be brought to our Shrirampur service centre or shipped to us.

7. Contact for Refunds

Gore Computers, Kharde Patil Building, Near Kanda Market, Newasa Road, Shrirampur, Maharashtra 413709 · +91 99234 90980 · gorecomputer@gmail.com · Mon–Sat 10AM–7PM